Support
We're here to help
Whether you need a quick answer or hands-on guidance, we want to make sure your experience preserving family stories is as smooth as possible.
Frequently Asked Questions
Everything you need to know about Tell Me Your Story.
Absolutely. Tell Me Your Story is voice-only — no typing required. If they can make a phone call, they can use this app. The interface is designed with large buttons and warm, encouraging prompts. Storytellers in their 80s and 90s use it every week.
Yes. $49.99 or $79.99 once. No subscription, no annual renewal, no hidden fees. Ever. You pay once, and the app is yours for life.
On their device and in their personal iCloud — not on our servers. During book printing, content is temporarily processed on our servers then permanently deleted. We never store your family's stories.
No subscription ($99/year adds up fast). Privacy-first (your iCloud, not our servers). Voice-first (no typing required). Two book quality options. Six languages built in. And you own it forever with a single purchase.
It cleans up grammar, removes filler words, and shapes spoken words into readable prose. You control the level: light touch, moderate, or full narrative polish. The storyteller's voice and meaning are always preserved. You see a side-by-side comparison and choose which version to keep.
Yes. The app includes a full book preview. You can reorder chapters, add photos, write a foreword, and review everything before placing your order. Nothing prints until you say so.
Standard ($49.99): Hardcover casewrap book with black & white interior. Premium ($79.99): Linen hardcover with dust jacket and full color interior. Both are professionally printed and shipped to your door.
Even 5–10 stories make a meaningful book. There's no minimum. Record at their pace — the app has prompts for 40+ life topics to inspire them whenever they're ready.
Yes. Guest Stories lets other family members record their own memories and perspectives for the same book. A grandchild's favorite memory, a sibling's perspective — all woven together with proper attribution.
English, German, French, Spanish, Italian, and Polish. Both the app interface and AI polish work in all six languages. A German grandmother gets a German book, an English grandfather gets an English one.
Troubleshooting
Having an issue? Try these steps before reaching out.
Recording issues
- 1Check that microphone permission is granted in Settings > Privacy & Security > Microphone.
- 2Close other apps that might be using the microphone (phone calls, voice memos, video calls).
- 3Check your available storage — recordings need at least 100 MB free.
- 4If using headphones, try removing them and using the built-in microphone.
- 5Restart the app and try recording again.
Transcription issues
- 1Ensure Speech Recognition is enabled in Settings > Privacy & Security > Speech Recognition.
- 2The on-device speech model may need to download first — connect to Wi-Fi and wait a moment.
- 3Speak clearly and try to minimize background noise for the best results.
- 4If the transcript has mistakes, tap it to edit manually — your corrections are saved instantly.
- 5Transcription works offline once the language model is downloaded.
iCloud sync issues
- 1Verify you are signed into iCloud in Settings > Apple Account.
- 2Check that iCloud Drive is enabled for Tell Me Your Story.
- 3Ensure you have sufficient iCloud storage available.
- 4Connect to Wi-Fi and wait a few minutes — initial sync can take some time.
- 5If stories appear on one device but not another, try opening the app on both devices while connected to Wi-Fi.
AI features not working
- 1AI features require an active internet connection.
- 2Make sure you have purchased the AI Story Creator ($49.99) — check in Settings.
- 3If your purchase is not recognized, tap "Restore Purchases" in the app Settings.
- 4If AI polish seems slow, be patient — it typically takes 10–30 seconds.
- 5If you see an error, try again in a minute. Temporary server issues resolve quickly.
Book and printing issues
- 1Book assembly requires an internet connection and the AI Story Creator purchase.
- 2If assembly gets stuck, close and reopen the app — it will resume from where it left off.
- 3PDF generation may take a minute for books with many photos.
- 4For printed book orders, double-check your shipping address before confirming.
- 5Track your order status in the My Book section of the app.
Still stuck?
If none of these steps solve your issue, please email us with a description of what's happening. Include your iOS version and device model so we can help faster.
System Requirements
Tell Me Your Story works on most modern iPhones and iPads.
- Device
- iPhone XS (2018) or newer, most iPads from 2018 onward
- Operating system
- iOS 17.0 or iPadOS 17.0 or later
- iCloud
- Recommended for sync and backup (app works locally without it)
- Storage
- At least 100 MB free recommended for recordings and photos
- Microphone
- Required for voice recording (built-in or headset)
- Internet
- Required only for AI features, iCloud sync, and printed book ordering
- Languages
- English and German (interface and transcription)
The app is designed with larger text and generous touch targets to be comfortable for users of all ages and abilities.
Get in touch
We read every email and do our best to reply within 24 hours.
Email support
support@tellmeyourstory.appTips for a faster reply
- Describe what you were trying to do and what happened instead.
- Include your device model (e.g., iPhone 15) and iOS version.
- A screenshot often helps — attach it to your email if possible.
Ready to start preserving your stories?
Download Tell Me Your Story for free and record your first family memory today.